Identity Verification (KYC)

What Is KYC?

Know Your Customer (KYC) is a process used to confirm that an account holder is a real person and that the information provided is accurate.

• Helps protect accounts and personal information.
• Supports document and identity validation.
• Reduces the risk of fraud and impersonation.

Why Verification May Be Needed

Identity verification may be required before you can access certain account features or complete particular actions.

• To help maintain a secure environment for all users.
• To prevent fraudulent activity and account misuse.
• To meet applicable compliance and risk-management requirements.

Information That May Be Requested

The documents or information requested can differ by location and individual circumstances. Where necessary, we may ask for:

Proof of identity

• A valid government-issued identity document, such as a passport, identity card, or driving licence.
• A clear photograph or verification check to confirm that the document belongs to you.

Proof of address

• A recent official document that shows your name and residential address.
• Information from a financial institution, utility provider, government authority, or another reliable source.

Verification Process

• Create or access your account.
• Submit the requested information or documents securely.
• Complete any verification checks displayed during the process.
• Receive an update when the review is complete or if more information is needed.

Review Times and Outcomes

Review times depend on the completeness and quality of the submitted information, as well as the checks required for your account. We may request clarification or additional documents if the information cannot be verified.

Verification may be delayed or declined when documents are expired, incomplete, unclear, inconsistent, or appear to have been altered.

Account and Transaction Monitoring

We may monitor account activity to identify unusual patterns and protect the platform. When activity requires further review, some features may be limited temporarily while checks are completed.

Your Responsibilities

• Provide complete, accurate, and up-to-date information.
• Submit only valid documents that belong to you.
• Keep your account credentials confidential and report suspected unauthorized access promptly.